For every business who needs goods moving from one destination to another, the importance of partnering with a reliable and trustworthy courier company is essential. Deliveries not only need to arrive on time and in good condition, their customer service needs to be of good standard and bespoke to the needs of your business.
So how do you decide which courier company is going to best meet your needs? They might all seem to offer the same service, and many describe themselves as ‘reliable’ but by asking these seven questions, you’ll be better placed to make an informed business decision.
- How quickly can you respond to delivery requests?
Urgent consignments need a courier company who can meet same day delivery requests, and therefore be able to respond at very short notice. Most courier companies can meet same day delivery, but you need to know that they can deliver to your exacting time schedule, especially if your consignment is business critical.
- What level of customer service do you offer?
Most courier companies will tell you that they offer excellent customer service, yet we talk to so many clients who aren’t given a single point of contact for their deliveries.
We provide a highly personalised service which means all our customers have a single point of contact and can check the status of their delivery on the phone (without any wait times!) at any given time.
- How experienced are your drivers?
How your courier company handles your goods, and the way they do so, is really important. Not only should they handle your goods with great care, but they should also be experienced in understanding how specialist goods such as pharmaceutical products, blood samples or medical equipment should be handled. This means you will need someone who is familiar with HIPAA compliance.
- How can we track our delivery with you?
Technology can allow you to track the status of your delivery in real-time due to advanced GPS tracking that is now available. Your courier company should offer this as part of their service, so even if you can’t get hold of them on the phone, you are still able to track it online.
- How long have you been in the industry?
It is important to know how long they have been providing courier services, as this will dictate how experienced they are. If they have reviews on their website, you can find out the sort of companies they are working with, and how long they have been established.
- What other clients have you worked with in my industry?
Working with a courier company who understands the needs and challenges of your industry will help them be aware of how critical your delivery is. It’s important that your courier company doesn’t just understand the logistics of getting your consignment from A to B, but also how your business works.
- What makes you different to other courier companies?
There are so many courier companies to choose from, it’s important to establish what makes them stand out from the crowd. For us, what makes us different is the high levels of personal service we provide and our long-standing relationships with our clients. We believe this sets us apart from many of the larger courier companies because we get to know each of our client’s, the needs of their business and can therefore delivery a service that’s tailored to them.
If you are looking to partner with a courier company who offers a personal and highly bespoke courier service, contact us today to discuss your requirements.