Customer demands have changed. Only a few years ago, it was acceptable to wait 7 to 10 days for a delivery, now customers expect things to arrive the next day. Approximately 43% of consumers choose next day deliveries, which equates to a 4% increase up from the previous year. Statistics also show that 17% of consumers abandon a brand if they face a long delivery wait. So, if retailers want to hold onto their customers, ensuring they offer speedy deliveries is key.
Despite the conveniences offered by next day and same day delivery service for the customer, it doesn’t come without challenges for the retailer, which mostly involve costs, logistics, and extra manpower to meet the demands.
Same day delivery for retailers
In order to send out goods from a warehouse, retailers may need to outsource some or all of the logistics to a courier company to move goods to and from specific locations in the UK in order to meet fulfilment requirements for the customer.
Choosing the right courier company
Choosing the right courier company to support your supply chain is absolutely critical in order to meet your customer demands and maintain your brand’s reputation. You need to ensure you’re using an affordable yet reliable courier service to keep your customers happy. Some small ecommerce businesses may run their own delivery service, but once orders increase, working with an external courier company is vital to take this stress away and allows you to concentrate on other parts of the business.
Delivering from warehouse to store
The other challenge that retailers have is moving goods from the warehouse to their store via courier in order to meet timescales and customer demands. Whether it’s due to potential spoilage or a short lift in seasonal demand, if your product can only be on the shelf for a short time, you need to be able to bypass the traditional retail distribution channel and get your items directly on the shelf.
If you are looking for a same day courier provider to help your retail or ecommerce store meet the delivery demands of your customers, please contact us to find out how we can help.